Shipping Policy

Shipping & Delivery Policy

Effective Date: 30 August 2026

At MISHeMALL, we are committed to making your shopping experience simple, transparent, and reliable—whether you are ordering within India or from another country.

This Shipping & Delivery Policy explains how we process, dispatch, ship, track, and deliver your orders, including important information about delivery timelines, shipping charges, customs duties, failed deliveries, and international shipments.

By placing an order on MISHeMALL, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Where We Ship

MISHeMALL accepts orders for delivery:

• Within India (Domestic Orders)
• To selected international destinations (International Orders)

International shipping availability may vary depending on the product, destination country, logistics restrictions, customs regulations, and applicable import/export requirements.

Some products may not be eligible for international delivery due to product restrictions, courier limitations, customs regulations, or destination-country laws.

If a particular product or destination cannot be shipped, MISHeMALL may cancel the affected order and provide an appropriate refund in accordance with our applicable policies.

2. Order Processing & Dispatch

Standard Domestic Orders

Most standard domestic orders are processed and dispatched within approximately 48–72 hours after successful order confirmation and payment verification.

Express / Prepaid Orders

Eligible express or prepaid orders may generally be dispatched within approximately 24–48 hours.

These are estimated processing timelines and may be extended where:

• The product requires additional preparation or quality checking.
• The order contains multiple products.
• The product is made-to-order or customized.
• Additional information or confirmation is required from the customer.
• There are operational, logistical, or unforeseen circumstances.

Customized / Made-to-Order Products

Customized, personalized, handmade, or made-to-order products may require additional preparation or production time.

Where applicable, the estimated preparation/production period will be communicated on the product page or during the order process.

Customers purchasing such products should consider the additional preparation time before placing an order, particularly where the product is required for a specific event or deadline.

3. Domestic Shipping — India

MISHeMALL delivers orders across serviceable locations in India through established logistics and courier partners.

Depending on the destination and product, we may use services such as courier, express delivery, postal or other suitable logistics partners.

Estimated Domestic Delivery Time

Standard domestic delivery generally takes approximately 3–12 working days after dispatch.

For eligible express services, delivery may generally take approximately 3–7 working days after dispatch.

These are estimated delivery periods, not guaranteed delivery dates.

Actual delivery time may vary depending on:

• Delivery location and PIN code
• Courier service availability
• Weather conditions
• Public holidays
• Transportation conditions
• Remote or difficult-to-service locations
• High-volume periods
• Operational disruptions
• Customer availability
• Address or contact information issues

For important occasions, customers are strongly encouraged to place orders sufficiently in advance.

4. International Shipping

MISHeMALL proudly serves customers outside India wherever international delivery is available for the selected product and destination.

International orders may be shipped through appropriate international logistics or courier partners depending on the destination, product, service availability, and shipping requirements.

Available shipping services may include express or standard international courier services.

The actual courier or logistics provider may vary from one order to another.

International Delivery Time

International delivery times vary significantly depending on the destination country, shipping method, customs clearance, courier operations, and local delivery conditions.

Accordingly, an estimated delivery period may be displayed at checkout or communicated after dispatch where available.

International delivery estimates are not guaranteed.

Customs clearance, inspections, import procedures, local holidays, weather, transportation disruptions, and other events outside MISHeMALL's reasonable control may extend the delivery time.

5. Shipping Charges

Shipping charges depend on factors including:

• Delivery destination
• Product dimensions and weight
• Actual or volumetric weight, where applicable
• Shipping method
• Courier or logistics provider
• Delivery service level
• International shipping requirements

Applicable shipping charges will generally be displayed during checkout before the customer completes the order.

Free Shipping

Free shipping is available only where expressly stated on the relevant product page, promotional offer, or checkout.

Free standard shipping, where offered, does not automatically include express shipping or additional international charges.

Express delivery may carry an additional shipping charge.

6. International Customs Duties, Taxes & Import Charges

This section is particularly important for international customers.

When an order is shipped from India to another country, the shipment may be subject to customs duties, import taxes, VAT/GST, brokerage charges, handling fees, clearance charges, or other government or courier charges imposed by the destination country.

These charges are determined by the destination country's laws and customs authorities.

Who Pays International Import Charges?

Unless expressly stated otherwise at the time of purchase, any customs duty, import tax, VAT/GST, brokerage fee, clearance charge, handling fee, or other destination-country charge is the responsibility of the international buyer/recipient.

Such charges are generally not included in the product price or standard shipping charge unless specifically stated otherwise.

MISHeMALL does not control:

• The amount of customs duty or tax imposed.
• Whether a shipment will be inspected.
• The customs classification applied by the destination authority.
• The time required for customs clearance.
• Additional fees charged by local customs authorities or courier companies.

International customs and courier procedures are governed by the laws and regulations of the destination country.

Important

Before placing an international order, customers are encouraged to check their country's applicable import regulations, taxes, duties, prohibited-item rules, and clearance requirements.

If you are unsure about possible import charges, please contact the appropriate customs authority or courier service in your country before ordering.

7. International Buyer as Importer / Recipient

For international shipments, the buyer or recipient may be required to provide information or documentation necessary for customs clearance.

This may include, depending on the destination country:

• Full name
• Telephone number
• Email address
• Identification or tax information
• Import-related information
• Customs declarations
• Other documents requested by customs or the courier

The buyer/recipient is responsible for providing accurate information and cooperating with reasonable customs-clearance requirements.

MISHeMALL cannot guarantee that every shipment will be cleared by customs because customs decisions are made by the relevant authorities in the destination country.

8. Prohibited, Restricted or Undeliverable Destinations

MISHeMALL may decline or cancel an order where:

• The destination is not serviceable.
• The product cannot legally be exported or imported.
• The destination country prohibits or restricts the product.
• The courier does not accept the shipment.
• Customs or regulatory requirements cannot reasonably be fulfilled.
• Required customer information is not provided.
• Delivery would violate applicable laws or regulations.

If an order cannot be fulfilled for such reasons, MISHeMALL will communicate with the customer and process any eligible refund in accordance with the applicable Payment, Refund, Return & Cancellation Policy.

9. Accurate Shipping Information Is Mandatory

Customers are responsible for providing complete and accurate delivery information.

Please carefully check:

• Full recipient name
• House/flat/building number
• Street/locality
• City
• State/province
• Country
• PIN/postal/ZIP code
• Valid telephone number
• Email address
• Any other information required for delivery

For international orders, the address should be written in the format normally accepted by the destination country's postal and courier services.

Incorrect or Incomplete Address

MISHeMALL cannot be responsible for delivery problems caused by inaccurate, incomplete, outdated, or incorrectly entered shipping information.

If a shipment is returned because of an incorrect address, insufficient address information, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or return charges may apply where permitted.

Any refund will be handled according to our applicable Return, Refund & Cancellation Policy.

10. Tracking Your Order

Once your order has been dispatched and a tracking/AWB number is generated, tracking information may be provided through available communication channels such as:

• Email
• SMS
• WhatsApp
• Order account/dashboard
• Shipping confirmation

Customers can use the tracking information provided to monitor shipment progress.

Tracking information may take some time to become active after dispatch.

Occasionally, tracking updates may be delayed due to courier system updates, transit movements, customs processing, or other operational reasons.

11. Delivery Attempts

The courier or delivery partner will normally attempt delivery at the address provided by the customer.

If the recipient is unavailable, the courier may:

• Attempt delivery again.
• Contact the recipient.
• Request additional information.
• Hold the shipment for collection.
• Return the shipment to the sender after the permitted holding period.

Delivery procedures vary by courier and destination.

Customers should remain available at the provided contact number and cooperate with reasonable delivery requests.

12. Office, Apartment & Security Desk Deliveries

For deliveries to offices, residential complexes, apartments, hotels, hostels, societies, or similar premises, the courier may deliver the package to:

• The recipient directly;
• Reception;
• Security desk;
• Mailroom;
• Authorized building representative; or
• Another location permitted by the courier.

Customers should ensure that the delivery address contains sufficient information to allow the courier to identify the destination.

13. Delayed Delivery

MISHeMALL makes reasonable efforts to dispatch orders promptly and work with logistics partners to facilitate delivery.

However, delivery may be delayed due to circumstances beyond MISHeMALL's reasonable control, including:

• Severe weather
• Natural disasters
• Floods or other emergencies
• Transportation disruptions
• Strikes or labour disruptions
• Public holidays
• Government restrictions
• Customs inspections or clearance
• Security restrictions
• Courier operational issues
• Incorrect or incomplete address information
• High-volume shopping periods
• Other unforeseen events

A delivery delay does not automatically constitute a cancellation or refund entitlement.

Where a shipment appears significantly delayed or lost, MISHeMALL may coordinate with the relevant logistics provider and take appropriate action in accordance with the applicable policies.

14. Lost, Damaged or Missing Shipments

If your order appears to be lost, significantly delayed, or delivered incorrectly, please contact MISHeMALL Customer Support as soon as reasonably possible.

We may request information such as:

• Order number
• Tracking/AWB number
• Delivery details
• Photographs or videos, where relevant
• Any communication received from the courier

MISHeMALL may coordinate with the shipping partner to investigate the matter.

For damaged packages, customers should retain the original packaging and provide photographs or other evidence when requested.

Any replacement, refund, or other remedy will be determined according to the circumstances, applicable law, courier investigation, product category, and MISHeMALL's applicable Return & Refund Policy.

15. Customer Refusal or Failed Delivery

A shipment may be returned to MISHeMALL if the customer:

• Refuses delivery;
• Is repeatedly unavailable;
• Provides an incorrect or incomplete address;
• Fails to provide required customs information;
• Refuses to pay applicable destination-country customs duties or import charges;
• Does not collect the shipment within the courier's permitted holding period; or
• Otherwise prevents successful delivery.

In such cases, additional shipping, return-to-origin, customs, handling, or other charges may arise.

Where permitted, such charges may be deducted from any eligible refund.

For international orders, refusal to pay customs duties or import charges does not automatically make the shipment eligible for a full refund.

Refund eligibility will be determined under the applicable Return, Refund & Cancellation Policy.

16. Customs Delays & Customs Refusal

International shipments may be inspected, held, assessed, or delayed by customs authorities.

MISHeMALL does not control customs decisions or clearance timelines.

If customs authorities refuse entry, require additional documentation, or impose charges, the customer may be required to cooperate with the courier and customs authorities.

If a shipment is returned to MISHeMALL because the recipient failed to complete required customs procedures or refused applicable import charges, the applicable refund, return shipping costs, and other charges will be handled according to our Return & Refund Policy and applicable law.

17. Delivery Date Requests & Special Occasions

MISHeMALL may provide estimated delivery dates, but estimated delivery dates should not be treated as guaranteed delivery dates unless a specific guaranteed service is expressly offered and confirmed.

Customers ordering products for:

• Birthdays
• Weddings
• Festivals
• Anniversaries
• Corporate events
• Travel
• Gifts
• Other time-sensitive occasions

should place orders sufficiently early to allow for unexpected processing, transit, customs, or delivery delays.

MISHeMALL cannot guarantee arrival by a specific event date unless expressly confirmed in writing.

18. Shipping for Customized Products

Customized or personalized products may require additional production time before dispatch.

The applicable production period will be communicated on the relevant product page or during the ordering process.

The shipping period begins after the product has been prepared and dispatched, not necessarily from the date the order was placed.

Customers should therefore consider both:

Production/Preparation Time + Shipping/Transit Time

when estimating the expected delivery date.

19. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact MISHeMALL Customer Support as soon as possible.

Address changes may not be possible once:

• The order has been dispatched;
• The shipping label has been generated;
• The package has entered transit; or
• The courier has taken possession of the shipment.

MISHeMALL cannot guarantee that an address change request can be accommodated after dispatch.

20. Multiple Products in One Order

Where an order contains multiple products, the items may be dispatched:

• Together; or
• Separately,

depending on product availability, warehouse location, product type, packaging requirements, or logistics considerations.

If products are shipped separately, customers may receive multiple tracking numbers or delivery notifications.

21. Shipping Charges for Returns

Original shipping charges are generally non-refundable unless otherwise required by applicable law or expressly stated in our applicable refund/return policy.

Where a return is caused by circumstances attributable to the customer, such as incorrect address, refusal of delivery, failure to accept the shipment, or failure to complete applicable customs requirements, additional shipping or return-to-origin charges may apply where permitted.

Please refer to our Returns & Cancellation Policy and Payment & Refund Policy for complete information.

22. Customer Support

If you have questions about:

• Shipping charges
• Delivery timelines
• International shipping
• Customs requirements
• Tracking
• Delayed shipments
• Failed delivery
• Address changes
• Other shipping-related matters

please contact MISHeMALL Customer Support.

When contacting us, please provide your Order Number whenever possible so that we can assist you more efficiently.

23. Important International Buyer Notice

International buyers should understand that purchasing a product from MISHeMALL means the product may be imported into the destination country.

Before placing an order, international customers should ensure that:

1. The product is permitted to be imported into their country.
2. They have provided a complete and accurate delivery address.
3. They can provide any information required by customs or the courier.
4. They understand that customs duties, taxes, VAT/GST, brokerage, clearance, or other import charges may apply.
5. They are prepared to pay applicable destination-country charges unless MISHeMALL expressly states that such charges are included.
6. They understand that customs clearance may delay delivery.
7. They understand that refusal to accept an international shipment or refusal to pay applicable import charges may affect refund eligibility.

Customs duties and import requirements vary between countries and may change from time to time. Customers should consult their local customs authority or appropriate government resources for country-specific information.

24. Shipping Policy & Your Legal Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or override any consumer right, statutory right, or legal remedy that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a customer with rights or remedies that are more favourable than the terms stated in this policy, those rights will continue to apply.

This policy should be read together with MISHeMALL's:

• Terms & Conditions
• Privacy Policy
• Returns & Cancellation Policy
• Payment & Refund Policy
• Disclaimer

25. Policy Updates

MISHeMALL may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Shipping services
• Courier operations
• International delivery arrangements
• Customs requirements
• Applicable laws or regulations
• Business practices
• Customer service procedures

The latest version published on the MISHeMALL website will apply to future orders unless otherwise required by applicable law.

Where an important change materially affects an order that is already being processed, MISHeMALL may communicate the relevant information to the customer through available contact details.

26. Our Commitment

At MISHeMALL, our goal is to make every order journey as clear, secure, and reliable as possible.

We work with logistics partners to provide dependable shipping services and tracking wherever available. While certain parts of the delivery process—particularly international customs clearance and local delivery—are outside our direct control, our Customer Support team remains available to help customers understand the status of their shipment and resolve delivery-related concerns.

Thank you for choosing MISHeMALL. We appreciate your trust and look forward to delivering your order safely to you—wherever you are.